1. Application of the General Terms and Conditions of Sale
These conditions apply to the sale of products by Ardoneo on its merchant site www.www.vin-bio-ardoneo.com. They are made available to the buyer on the home page of the site and on the order confirmation page. Online sales through the www.www.vin-bio-ardoneo.comest site are exclusively reserved for private customers, to the exclusion of professional resellers. These general terms and conditions of sale are applicable from 30/05/2008.
2. Pricing
The prices mentioned on the site are expressed in euros and understood to include all taxes (VAT 20%). Prices do not include shipping costs. Ardoneo reserves the right to modify prices at any time. Products ordered are invoiced at the price in effect when the order is registered.
3. Payment
Payment for items and/or service purchased from Ardoneo is payable in full when the order is placed. Payments are made by credit card, check or bank transfer. Payment by credit card is fully secured through the Crédit Agricole online payment solution. Payment by cheque should be made payable to Ardoneo and sent to the following address:
Ardoneo
768 avenue du Président Kennedy
40280 Saint-Pierre-du-Mont
Payment by bank transfer must be made to the following account:
Bank code: 13306
Counter code: 00940
Account number: 00037122230
RIB key: 81
Domiciliation: Crédit Agricole d'Aquitaine Mont de Marsan
Account holder: SARL Ardoneo
4. Order validation
The order begins to be prepared as soon as it is validated. An order is considered validated when Ardoneo has received all the elements necessary for its proper execution, namely:
The precise billing address, contact name and telephone number,
.The precise delivery address, name of the recipient and his telephone contact details,
Payment
Until all of these elements have been received, the order cannot begin to be prepared and delays in delivery cannot be held against Ardoneo. Should all or part of the delivery address prove to be incorrect, obliging Ardoneo to return orders to its warehouse, the purchaser will bear the consequences. In addition, Ardoneo will be entitled to invoice the administrative and transport costs associated with the return of orders, i.e. 30 euros incl. VAT per package.
.5. Delivery
a) Delivery method
Wines are delivered in cartons of 1, 2, 3 or 6 bottles deliverable in a single delivery to the same location. Ardoneo undertakes to make every effort to deliver the products ordered as quickly as possible. Delivery times are as follows:
The average delivery time for Standard delivery is 7 working days. The maximum delivery time for Standard delivery is 30 days.
The delivery time for Standard delivery is 30 days.
The Express 24h delivery time is 24h (for all orders placed before 3pm)
Express 72h delivery time is 72h (for orders placed before 5pm)
Express 24h and 72h deliveries are offered subject to stock availability. The delivery time is calculated from the time the order is validated (see article 4).
The delivery time is calculated from the time the order is validated (see article 4).
Delivery is made within the agreed timeframe either by hand-delivery of the product to the announced recipient, or in the event of absence, by notice of availability in the letterbox.
Any delays due to force majeure do not entitle the buyer to cancel the sale, refuse the goods or claim damages. War, riot, fire, strikes, accidents and the impossibility of being supplied are considered to be cases of force majeure discharging the seller from its obligation to deliver.
It is advisable to deliver in good time.
It is advisable to check packages upon delivery. The buyer has 72 hours in which to make any reservations to the carrier in the event of shortage or damage.
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b) Shipping costs
Please refer to our terms of delivery here.
c) Right of return
In application of the provisions of article L.121-16 of the French Consumer Code, the buyer has a period of seven clear days from delivery of his order to return the item delivered for exchange or refund (within 30 days), at the buyer's option, without penalty with the exception of return costs.
The customer must inform Ardoneo Customer Service in writing (e-mail: contact@www.vin-bio-ardoneo.com or letter addressed to Ardoneo Customer Service, 768 avenue du Président Kennedy, 40280 Saint-Pierre-du-Mont) of his/her decision before returning the merchandise.
6. Product presentation
The descriptions of the estates and wines offered for sale on the www.www.vin-bio-ardoneo.com website are only the reflection of Ardoneo's vision of the product. Furthermore, Ardoneo cannot be held responsible for any errors. Photographs are not contractually binding. All texts and images on the Ardoneo website are reserved under copyright and intellectual property law; as such, their reproduction, even partial, is prohibited.
.7. Period of validity of offers
Products are offered for sale while stocks last. In the event that the wine ordered is out of stock, Ardoneo will inform the customer as soon as possible and may offer an alternative reference, for example the next vintage or an equivalent wine with the customer's agreement.
.8. Clause de réserve de propriété
Ardoneo retains ownership of the goods supplied until the day of full payment, in accordance with the terms of law n°80 336 of May 1 1980, relating to retention of title.
9. Use of personal information
In application of article 27 of Law no. 78-17 of January 6, 1978, relating to information technology, files and freedoms, the information provided may give rise to the exercise of the right of access to Ardoneo.
10. Jurisdiction
In the event of a dispute, the customer will first contact the company to obtain an amicable solution: good faith will always be presumed for any customer exposing his dispute to the company.
Failing this, the Commercial Court of Mont de Marsan, the town of Ardoneo's registered office, shall have sole jurisdiction, regardless of the place of delivery and method of payment accepted.
11. Minors
In accordance with article L. 3342-1 of the French Public Health Code, which stipulates that the sale of alcohol to minors under the age of sixteen (16) is prohibited, the buyer undertakes, by validating his order, to be at least sixteen (16) years old on the date of the order.
12. Alcohol abuse
Alcohol abuse is dangerous to your health, please enjoy in moderation.
13. Seller's identity
Name: SARL Ardoneo with capital of €125,000
Head office: 768 avenue du Président Kennedy, 40280 Saint-Pierre-du-Mont
Identification number: RCS Mont de Marsan 500 352 943
Siret no.: 500 352 943 000 20
Intra-Community VAT: FR 40 500 352 943